As a Sales Development Representative, we'll provide you with the tools and resources to be successful.

Responsibilities

• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Create and evolve customized email and social media strategies for outreach to prospects
• Build rapport and long-term relationships with users and community members
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours
• Solve problems for Grafana users by leveraging discovery, collaboration, and research skills

Requirements :

• Fluent in English and German (written and spoken)
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Proven history of following through with goals and commitments
• Quick learner, able to take initiative, excellent at problem-solving
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Demonstration of success in a non-sales goal-oriented environment.